TERMS AND CONDITIONS OF SERVICE

Article 1 – Purpose These terms and conditions govern the concierge and bespoke experience organisation services (the "Services") offered by Luxora to its customers (the "Customer"), for any booking made via www.luxora-experiences.com or any other direct means of contact.

Article 2 – Description of Services Luxora designs and organises personalised experiences for travellers and tourists: connecting customers with local providers (accommodation, dining, activities, transport, leisure), advice and support in planning the stay.

Article 3 – Order process Any request submitted via the website form will be followed up within 24 hours to precisely define the Customer's expectations. A personalised quote is then sent to the Customer, detailing the content and price of the service. The service is only confirmed once the Customer has expressly accepted the quote.

Article 4 – Price and payment terms The price of each service is determined on a case-by-case basis according to the nature and complexity of the request, and specified in the quote accepted by the Customer. Payment is made according to the terms indicated in the quote (deposit on booking, balance before or after the service depending on the case).

Article 5 – Right of withdrawal In accordance with applicable French law (Article L.221-28 of the Consumer Code), the right of withdrawal does not apply to fully personalised services performed according to the Customer's specifications, nor to accommodation, transport, catering and leisure services to be provided on a specific date. The Customer is informed of this before confirming any booking.

Article 6 – Cancellation Any cancellation request must be sent by email to contact@luxora-experiences.com. Cancellation terms (deadlines, any retained amounts) are specified in each quote, depending on the conditions imposed by the local providers involved.

Article 7 – Liability Luxora acts as an intermediary between the Customer and local providers. Its liability cannot be engaged in the event of direct failure by a third-party provider, subject to applicable mandatory legal provisions.

Article 8 – Complaints and mediation Any complaint may be sent to contact@luxora-experiences.com. Failing an amicable resolution, the Customer may refer to consumer mediation under the conditions set out in the website's legal notice.

Article 9 – Governing law These terms are governed by French law. Any dispute shall, failing an amicable agreement, fall within the jurisdiction of the French courts.

Reference version: in the event of any discrepancy in interpretation between language versions, the French version shall prevail.