PRIVACY POLICY (GDPR)

Data controller Martina Giannasio, operating under the trade name Luxora (SIRET 941 574 089 00012), is the controller of personal data collected via www.luxora-experiences.com.

Data collected Luxora collects personal data through two separate forms on the website: the contact form (first name, last name, email address, phone number, request content) and the newsletter subscription form (email address, first name if applicable).

Purposes of processing This data is collected to respond to quote requests, organise booked services, ensure customer relationship follow-up, and, for those who have subscribed to the newsletter, to send them Luxora news and offers by email.

Legal basis Processing of contact requests is based on the performance of pre-contractual measures and the performance of the service contract. Processing related to the newsletter is based on the individual's explicit consent given at the time of subscription.

Newsletter and right to unsubscribe Anyone subscribed to the newsletter may unsubscribe at any time, free of charge, via the unsubscribe link included in every email or by writing to contact@luxora-experiences.com.

Data recipients Data is intended exclusively for Luxora and, where applicable, shared with local providers strictly necessary for carrying out the booked service, with the Customer's agreement.

Retention period Data is kept for as long as necessary to process the request, then archived in accordance with the legal and accounting obligations applicable to micro-enterprises.

Customer rights In accordance with the GDPR, the Customer has the right to access, rectify, erase, restrict, object to, and port their data, exercisable by email at contact@luxora-experiences.com.

Cookies See our dedicated cookies page.

Complaints The Customer has the right to lodge a complaint with the relevant data protection authority or the French CNIL (www.cnil.fr).

Reference version: in the event of any discrepancy in interpretation between language versions, the French version shall prevail.